Refund Policy


At Velin, we value your satisfaction and strive to provide you with the best shopping experience. Please review our return, exchange, and refund policies outlined below.

Returns

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be in the same condition as received – unworn, unused, and unwashed.
  • All tags, original packaging, and accessories must be intact.
  • Proof of purchase (receipt or order confirmation) is required.

To initiate a return, please contact us at velin@gmail.com.
Once your return is approved, you will receive a return shipping label along with detailed instructions on how and where to send your package.
Please note: Items returned without prior authorization will not be accepted.

For any questions regarding returns, you can always contact us at velin@gmail.com.

Damages & Issues

We kindly request you to inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, please contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  1. Perishable goods (e.g., food, flowers, plants)
  2. Customized or personalized products
  3. Personal care items (e.g., beauty products)
  4. Hazardous materials, flammable liquids, or gases
  5. Sale items and gift cards

If you are uncertain whether your product qualifies, please reach out to us before making a return request.

Exchange Policy

We are committed to making your shopping experience seamless. If you are not satisfied with your purchase, we are happy to offer an exchange under the following conditions:

Eligibility

  1. Items must be returned in their original condition (unworn, unused, unwashed, and with all tags/packaging intact).
  2. Exchange requests must be submitted within 7 days of delivery.
  3. Items marked as Final Sale, Customized, or Non-Exchangeable are not eligible.

Exchange Process

  1. Initiate Request – Contact our support team at velin@gmail.com to request an exchange.
  2. Approval – If approved, you will receive return instructions.
  3. Shipping Costs – Customers are responsible for return shipping (except for defective/incorrect items). Replacement product shipping is covered by us.
  4. Inspection – Once we receive and inspect the returned item, your exchange will be processed within 3–5 business days.

Defective or Incorrect Items

  • Notify us within 48 hours of delivery if you receive a defective or incorrect product.
  • Please provide clear photos or videos of the issue to help us resolve it quickly.

Terms & Conditions

  1. Exchanges are subject to product availability.
  2. If the desired product is unavailable, you may opt for an alternative item or store credit.
  3. We reserve the right to decline exchanges for items that do not meet our return criteria.

Refunds

Once your returned item has been received and inspected, we will notify you of approval or rejection.

  1. Approved refunds will be issued to your original payment method within 10 business days.
  2. Please note that processing times may vary depending on your bank or card issuer.

If more than 15 business days have passed since your refund was approved and you have not received it, kindly contact us at velin@gmail.com.